After scheduling our first gig through this horrible company, the customer refused to provide important details, such as confirming the location of their event & wardrobe, both of which we obviously needed to be their artist model. We contacted the customer prior to their event a MINIMUM of 5 times by text, voice mail, and email and got NO response.
At that point, we had no idea if the event was cancelled or if the customer had moved, died, or whatnot. In fact, if gig salad had looked at our last correspondence to the customer through their OWN email notification system, they would have been well aware of what was going on and that we had tried many times to contact the customer. If gig salad had done so, they would have known we had done everything in our power to move forward with our booking. After the date of the event passed and we saw our 1-star review on their site, it was easy to figure out what happened.
For whatever reason, the customer found a replacement for us, which is fine, but in order to justify getting their nonrefundable deposit back through gig salad, they chose not to reply to us so that it would look like we failed to appear at their event—but they had basically forced us not to show up. Then they gave us the poor review to justify their actions to gig salad.
It’s unfortunate that people will stoop to such a scheme for their own personal gain at the expense of others, but outrageous that gig salad was complicit in it. Beware!!!
Product or Service Mentioned: Gigsalad Customer Care.
Reason of review: Bad quality.
Monetary Loss: $285.
I liked: Pay upon booking.
I didn't like: Unprofessional, Customer support.